Refund policy

MUGZ COFFEE is committed to providing a quality product. If for some reason you are unsatisfied with your purchase, please get in touch as soon as possible.

Please do not return any items or coffee before contacting us.

If for some reason you received a damaged or incorrect product please contact us within 24 hours of receipt. In this case, you may request a full refund for the purchase price of the coffee(s) or item(s) within five (5) business days of receipt of the shipment based on UPS or USPS tracking information. Additional charges such as shipping, discounts, or any other charge besides the cost of the item itself will not be refunded. 

Whole bean coffee

For whole bean coffee, you will receive a refund (minus any additional charges) to the card on file on unopened bags. For all opened bags we will provide online credit (minus any additional charges) for use on a future purchase. All coffees (opened or unopened) must be returned with their original packaging materials, accompanying literature, instructions, and any other materials that were included with the shipment before a credit or refund can be made. MUGZ COFFEE is not responsible for return shipping costs but will cover the cost to ship replacement items if necessary.

Please send all return requests to info@mugzcoffeeny.com. Provide your order number, and reason for the return.

Return products to:
MUGZ COFFEE
c/o Returns
106 Purdy Avenue
Port Chester, NY 10573

Ground coffee

Unfortunately, we can not accept a return or process a refund on ground coffee.